{"id":32626,"date":"2022-08-15T10:15:35","date_gmt":"2022-08-15T10:15:35","guid":{"rendered":"https:\/\/klang.io\/help\/transcription-tickets-disappear\/"},"modified":"2025-09-08T05:17:11","modified_gmt":"2025-09-08T05:17:11","password":"","slug":"transcription-tickets-disappear","status":"publish","type":"docs","link":"https:\/\/klang.io\/es\/help\/transcription-tickets-disappear\/","title":{"rendered":"Mis transcripciones o tickets han desaparecido"},"content":{"rendered":"\n<p>Si acaba de abrir su <a href=\"\/?knowledge_base=songbook\" target=\"_blank\" rel=\"noreferrer noopener\">Cancionero<\/a> y se da cuenta de que su transcripci\u00f3n o tickets de <a href=\"https:\/\/klang.io\/es\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klangio<\/a> han desaparecido, \u00a1no se preocupe! En esta gu\u00eda, le mostrar\u00e9 c\u00f3mo solucionarlo. <\/p>\n\n<h2 class=\"wp-block-heading\">Dos cuentas de Klangio<\/h2>\n\n<p>En la mayor\u00eda de los casos, ha creado una segunda cuenta de Klangio por accidente y ha iniciado sesi\u00f3n en la cuenta equivocada. Compruebe sus otras direcciones de correo electr\u00f3nico y cuentas de Google para ver cu\u00e1l era su cuenta original. <\/p>\n\n<h2 class=\"wp-block-heading\">Has iniciado sesi\u00f3n en la aplicaci\u00f3n de Klangio incorrecta<\/h2>\n\n<p>Otra raz\u00f3n por la que tus tickets pueden desaparecer es que hayas usado la cuenta correcta, pero hayas iniciado sesi\u00f3n en una app de Klangio para la que no tienes tickets. Cuando est\u00e9s usando las apps de Klangio en tu navegador, simplemente cierra sesi\u00f3n en tu cuenta en el men\u00fa de la parte superior derecha de tu songbook. A continuaci\u00f3n, ver\u00e1s botones para cambiar a la app de Klangio correcta.  <\/p>\n\n<h2 class=\"wp-block-heading\">Error durante la transacci\u00f3n<\/h2>\n\n<p>Tambi\u00e9n podr\u00eda ocurrir que se produjera un error durante la compra de sus tickets. Simplemente revise su correo electr\u00f3nico y busque el recibo de la transacci\u00f3n. Tambi\u00e9n puede comprobar su m\u00e9todo de pago para ver si se le ha descontado el dinero. Si no es as\u00ed, intente <a href=\"\/?knowledge_base=demo-to-full-transcription\" target=\"_blank\" rel=\"noreferrer noopener\">volver a comprar su suscripci\u00f3n<\/a>.   <\/p>\n\n<p><\/p>\n\n<p>No dude en consultar el <a href=\"https:\/\/klang.io\/help\" target=\"_blank\" rel=\"noreferrer noopener\">Centro de ayuda<\/a> si desea obtener m\u00e1s informaci\u00f3n sobre los tickets de su suscripci\u00f3n a Klangio.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si acaba de abrir su Cancionero y se da cuenta de que su transcripci\u00f3n o tickets de Klangio han desaparecido, \u00a1no se preocupe! En esta gu\u00eda, le mostrar\u00e9 c\u00f3mo solucionarlo. Dos cuentas de Klangio En la mayor\u00eda de los casos, ha creado una segunda cuenta de Klangio por accidente y ha iniciado sesi\u00f3n en la [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"doc_category":[528],"doc_tag":[],"knowledge_base":[443,441,444,498,440,445,442],"class_list":["post-32626","docs","type-docs","status-publish","hentry","doc_category-solucion-de-problemas","knowledge_base-drum2notes","knowledge_base-guitar2tabs","knowledge_base-klangio-transcription-studio","knowledge_base-melody-scanner-es","knowledge_base-piano2notes","knowledge_base-scan2notes","knowledge_base-sing2notes"],"year_month":"2026-04","word_count":257,"total_views":"347","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Alex Murgul","author_nicename":"alex-murgul","author_url":"https:\/\/klang.io\/es\/blog\/author\/alex-murgul\/"},"doc_category_info":[{"term_name":"Soluci\u00f3n de problemas","term_url":"https:\/\/klang.io\/es\/help\/non-knowledgebase\/solucion-de-problemas\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mis transcripciones o tickets han desaparecido | klang.io<\/title>\n<meta name=\"description\" content=\"Descubre qu\u00e9 hacer cuando tus Klangio Transcriptions o Tickets han desaparecido de tu Songbook. 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