{"id":32315,"date":"2024-05-22T09:36:19","date_gmt":"2024-05-22T09:36:19","guid":{"rendered":"https:\/\/klang.io\/help\/subscription-not-active\/"},"modified":"2025-09-08T05:17:53","modified_gmt":"2025-09-08T05:17:53","password":"","slug":"subscription-not-active","status":"publish","type":"docs","link":"https:\/\/klang.io\/fr\/help\/subscription-not-active\/","title":{"rendered":"Mon abonnement Klangio n&#8217;est pas actif"},"content":{"rendered":"\n<p>Si vous venez de passer \u00e0 notre abonnement Pro pour l&#8217;une des applications <a href=\"https:\/\/klang.io\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klangio<\/a> et que vous constatez que vous n&#8217;avez toujours pas acc\u00e8s \u00e0 vos fonctionnalit\u00e9s premium, vous \u00eates au bon endroit. Dans ce guide, je vais vous montrer comment r\u00e9soudre ce probl\u00e8me. <\/p>\n\n<h2 class=\"wp-block-heading\">Confirmez votre achat<\/h2>\n\n<p>V\u00e9rifiez d&#8217;abord si l&#8217;achat a r\u00e9ussi en consultant votre bo\u00eete de r\u00e9ception. Vous devriez y trouver un re\u00e7u indiquant que votre paiement a \u00e9t\u00e9 re\u00e7u et que votre abonnement est maintenant actif. <\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">D\u00e9connexion et reconnexion<\/h2>\n\n<p>Il arrive que le compte Klangio ait du mal \u00e0 enregistrer les modifications. Pour r\u00e9soudre ce probl\u00e8me, il suffit de vous <a href=\"\/?knowledge_base=create-account\" target=\"_blank\" rel=\"noreferrer noopener\">d\u00e9connecter et de vous reconnecter \u00e0 votre compte<\/a>. <\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">V\u00e9rifiez l\u2019\u00e9tat de votre compte<\/h2>\n\n<p>Vous pouvez v\u00e9rifier si l\u2019abonnement est activ\u00e9 avec le compte Klangio auquel vous \u00eates connect\u00e9 en\u00a0:<\/p>\n\n<ol class=\"wp-block-list\">\n<li>Acc\u00e9dez \u00e0 votre recueil de chansons.<\/li>\n\n\n\n<li>Ouvrez le menu dans le coin sup\u00e9rieur droit.<\/li>\n\n\n\n<li>Cliquez sur \u00ab Account Info \u00bb<\/li>\n\n\n\n<li>V\u00e9rifiez si votre abonnement est mentionn\u00e9 dans cette section.<\/li>\n<\/ol>\n\n<p>Si votre abonnement n\u2019est pas mentionn\u00e9, il se peut \u00e9galement que vous ne soyez pas connect\u00e9 au compte pour lequel vous avez achet\u00e9 l\u2019abonnement. Veuillez v\u00e9rifier le re\u00e7u que vous avez re\u00e7u par e-mail pour vous assurer que votre achat a bien \u00e9t\u00e9 effectu\u00e9 et que vous utilisez le bon compte et la bonne adresse e-mail. <\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Assurez-vous d\u2019utiliser la bonne application Klangio<\/h2>\n\n<p>Il peut arriver que vous ayez accidentellement acc\u00e9d\u00e9 \u00e0 une application Klangio diff\u00e9rente de l\u2019abonnement Klangio que vous avez achet\u00e9. Dans ce cas, essayez ceci\u00a0: <\/p>\n\n<ol class=\"wp-block-list\">\n<li>Confirmez l\u2019abonnement Klangio que vous avez achet\u00e9 (c\u2019est-\u00e0-dire Piano2Notes Pro, Scan2Notes Pro, Klangio Universe) avec le re\u00e7u que vous avez re\u00e7u par e-mail apr\u00e8s votre achat. Assurez-vous \u00e9galement qu\u2019il n\u2019y a pas de fautes de frappe dans l\u2019e-mail pour lequel vous avez achet\u00e9 l\u2019abonnement. <\/li>\n\n\n\n<li>Acc\u00e9dez \u00e0 klang.io et cliquez sur la section \u00ab\u00a0Produits\u00a0\u00bb en haut de votre \u00e9cran. S\u00e9lectionnez l\u2019application pour laquelle vous avez achet\u00e9 un abonnement. <\/li>\n\n\n\n<li>Cliquez sur le bouton \u00ab\u00a0Connexion\u00a0\u00bb dans le coin sup\u00e9rieur droit ou ouvrez le menu dans le coin sup\u00e9rieur droit et cliquez sur \u00ab\u00a0Connexion\u00a0\u00bb si vous utilisez votre smartphone.<\/li>\n\n\n\n<li>Assurez-vous d\u2019utiliser l\u2019adresse e-mail du compte Klangio que vous avez \u00e9galement utilis\u00e9e lors de l\u2019achat de votre abonnement.<\/li>\n<\/ol>\n\n<h2 class=\"wp-block-heading\">Contactez-nous !<\/h2>\n\n<p>Si vous n\u2019avez toujours pas acc\u00e8s \u00e0 vos fonctionnalit\u00e9s premium ou \u00e0 votre compte, veuillez patienter une heure et r\u00e9essayer. Si cela ne vous aide toujours pas, veuillez nous contacter via notre <a href=\"https:\/\/klang.io\/fr\/about-us\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">formulaire de contact<\/a> et informer notre chatbot que vous avez d\u00e9j\u00e0 essay\u00e9 toutes ces \u00e9tapes et que vous souhaitez parler \u00e0 l\u2019un des membres de notre \u00e9quipe d\u2019assistance. <\/p>\n\n<p><\/p>\n\n<p>J&#8217;esp\u00e8re que cela explique comment activer votre abonnement Klangio, s&#8217;il ne le fait pas automatiquement.<br\/><\/p>\n\n<p>N&#8217;h\u00e9sitez pas \u00e0 consulter les autres articles de notre <a href=\"https:\/\/klang.io\/help\" target=\"_blank\" rel=\"noreferrer noopener\">Centre d&#8217;aide<\/a> si vous avez des questions sur votre abonnement Klangio.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si vous venez de passer \u00e0 notre abonnement Pro pour l&#8217;une des applications Klangio et que vous constatez que vous n&#8217;avez toujours pas acc\u00e8s \u00e0 vos fonctionnalit\u00e9s premium, vous \u00eates au bon endroit. Dans ce guide, je vais vous montrer comment r\u00e9soudre ce probl\u00e8me. Confirmez votre achat V\u00e9rifiez d&#8217;abord si l&#8217;achat a r\u00e9ussi en consultant [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"doc_category":[478],"doc_tag":[],"knowledge_base":[483,481,522,484,507,480,485,482],"class_list":["post-32315","docs","type-docs","status-publish","hentry","doc_category-abonnements-fr","knowledge_base-drum2notes-fr","knowledge_base-guitar2tabs-fr","knowledge_base-klangio-transcription-plugin-fr","knowledge_base-klangio-transcription-studio-fr","knowledge_base-melody-scanner-fr","knowledge_base-piano2notes-fr","knowledge_base-scan2notes-fr","knowledge_base-sing2notes-fr"],"year_month":"2026-04","word_count":505,"total_views":"322","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Christoph Zimmer","author_nicename":"chris","author_url":"https:\/\/klang.io\/fr\/blog\/author\/chris\/"},"doc_category_info":[{"term_name":"Abonnements","term_url":"https:\/\/klang.io\/fr\/help\/non-knowledgebase\/abonnements-fr\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mon abonnement Klangio n&#039;est pas actif | klang.io<\/title>\n<meta name=\"description\" content=\"Apprenez comment activer votre abonnement Klangio en cas de probl\u00e8me apr\u00e8s l&#039;achat. Suivez simplement le guide.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/klang.io\/fr\/help\/subscription-not-active\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mon abonnement Klangio n&#039;est pas actif | klang.io\" \/>\n<meta property=\"og:description\" content=\"Apprenez comment activer votre abonnement Klangio en cas de probl\u00e8me apr\u00e8s l&#039;achat. Suivez simplement le guide.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/klang.io\/fr\/help\/subscription-not-active\/\" \/>\n<meta property=\"og:site_name\" content=\"klang.io\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/klangio\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-08T05:17:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@klangio\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/klang.io\/fr\/help\/subscription-not-active\/\",\"url\":\"https:\/\/klang.io\/fr\/help\/subscription-not-active\/\",\"name\":\"Mon abonnement Klangio n'est pas actif | klang.io\",\"isPartOf\":{\"@id\":\"https:\/\/klang.io\/fr\/#website\"},\"datePublished\":\"2024-05-22T09:36:19+00:00\",\"dateModified\":\"2025-09-08T05:17:53+00:00\",\"description\":\"Apprenez comment activer votre abonnement Klangio en cas de probl\u00e8me apr\u00e8s l'achat. Suivez simplement le guide.\",\"breadcrumb\":{\"@id\":\"https:\/\/klang.io\/fr\/help\/subscription-not-active\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/klang.io\/fr\/help\/subscription-not-active\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/klang.io\/fr\/help\/subscription-not-active\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/klang.io\/fr\/home-2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Help Center\",\"item\":\"https:\/\/klang.io\/fr\/help\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Mon abonnement Klangio n&#8217;est pas actif\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/klang.io\/fr\/#website\",\"url\":\"https:\/\/klang.io\/fr\/\",\"name\":\"Klangio\",\"description\":\"AI Tools for Musicians\",\"publisher\":{\"@id\":\"https:\/\/klang.io\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/klang.io\/fr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/klang.io\/fr\/#organization\",\"name\":\"Klangio GmbH\",\"url\":\"https:\/\/klang.io\/fr\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\/\/klang.io\/fr\/#\/schema\/logo\/image\/\",\"url\":\"\/wp-content\/uploads\/2021\/12\/cropped-Klangio-Logo-icon-1C.png\",\"contentUrl\":\"\/wp-content\/uploads\/2021\/12\/cropped-Klangio-Logo-icon-1C.png\",\"width\":512,\"height\":512,\"caption\":\"Klangio GmbH\"},\"image\":{\"@id\":\"https:\/\/klang.io\/fr\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/facebook.com\/klangio\",\"https:\/\/x.com\/klangio\",\"https:\/\/www.linkedin.com\/company\/klangio\/\",\"https:\/\/www.instagram.com\/klangio\/\",\"https:\/\/www.youtube.com\/@Klangio\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mon abonnement Klangio n'est pas actif | klang.io","description":"Apprenez comment activer votre abonnement Klangio en cas de probl\u00e8me apr\u00e8s l'achat. Suivez simplement le guide.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/klang.io\/fr\/help\/subscription-not-active\/","og_locale":"fr_FR","og_type":"article","og_title":"Mon abonnement Klangio n'est pas actif | klang.io","og_description":"Apprenez comment activer votre abonnement Klangio en cas de probl\u00e8me apr\u00e8s l'achat. Suivez simplement le guide.","og_url":"https:\/\/klang.io\/fr\/help\/subscription-not-active\/","og_site_name":"klang.io","article_publisher":"https:\/\/facebook.com\/klangio","article_modified_time":"2025-09-08T05:17:53+00:00","twitter_card":"summary_large_image","twitter_site":"@klangio","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/klang.io\/fr\/help\/subscription-not-active\/","url":"https:\/\/klang.io\/fr\/help\/subscription-not-active\/","name":"Mon abonnement Klangio n'est pas actif | klang.io","isPartOf":{"@id":"https:\/\/klang.io\/fr\/#website"},"datePublished":"2024-05-22T09:36:19+00:00","dateModified":"2025-09-08T05:17:53+00:00","description":"Apprenez comment activer votre abonnement Klangio en cas de probl\u00e8me apr\u00e8s l'achat. Suivez simplement le guide.","breadcrumb":{"@id":"https:\/\/klang.io\/fr\/help\/subscription-not-active\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/klang.io\/fr\/help\/subscription-not-active\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/klang.io\/fr\/help\/subscription-not-active\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/klang.io\/fr\/home-2\/"},{"@type":"ListItem","position":2,"name":"Help Center","item":"https:\/\/klang.io\/fr\/help\/"},{"@type":"ListItem","position":3,"name":"Mon abonnement Klangio n&#8217;est pas actif"}]},{"@type":"WebSite","@id":"https:\/\/klang.io\/fr\/#website","url":"https:\/\/klang.io\/fr\/","name":"Klangio","description":"AI Tools for Musicians","publisher":{"@id":"https:\/\/klang.io\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/klang.io\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/klang.io\/fr\/#organization","name":"Klangio GmbH","url":"https:\/\/klang.io\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/klang.io\/fr\/#\/schema\/logo\/image\/","url":"\/wp-content\/uploads\/2021\/12\/cropped-Klangio-Logo-icon-1C.png","contentUrl":"\/wp-content\/uploads\/2021\/12\/cropped-Klangio-Logo-icon-1C.png","width":512,"height":512,"caption":"Klangio GmbH"},"image":{"@id":"https:\/\/klang.io\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/facebook.com\/klangio","https:\/\/x.com\/klangio","https:\/\/www.linkedin.com\/company\/klangio\/","https:\/\/www.instagram.com\/klangio\/","https:\/\/www.youtube.com\/@Klangio"]}]}},"knowledge_base_info":[{"term_name":"Drum2Notes","term_url":"https:\/\/klang.io\/fr\/help\/drum2notes-fr\/","term_slug":"drum2notes-fr"},{"term_name":"Guitar2Tabs","term_url":"https:\/\/klang.io\/fr\/help\/guitar2tabs-fr\/","term_slug":"guitar2tabs-fr"},{"term_name":"Klangio Transcription Plugin","term_url":"https:\/\/klang.io\/fr\/help\/klangio-transcription-plugin-fr\/","term_slug":"klangio-transcription-plugin-fr"},{"term_name":"Klangio Transcription Studio","term_url":"https:\/\/klang.io\/fr\/help\/klangio-transcription-studio-fr\/","term_slug":"klangio-transcription-studio-fr"},{"term_name":"Melody Scanner","term_url":"https:\/\/klang.io\/fr\/help\/melody-scanner-fr\/","term_slug":"melody-scanner-fr"},{"term_name":"Piano2Notes","term_url":"https:\/\/klang.io\/fr\/help\/piano2notes-fr\/","term_slug":"piano2notes-fr"},{"term_name":"Scan2Notes","term_url":"https:\/\/klang.io\/fr\/help\/scan2notes-fr\/","term_slug":"scan2notes-fr"},{"term_name":"Sing2Notes","term_url":"https:\/\/klang.io\/fr\/help\/sing2notes-fr\/","term_slug":"sing2notes-fr"}],"knowledge_base_slug":["drum2notes-fr","guitar2tabs-fr","klangio-transcription-plugin-fr","klangio-transcription-studio-fr","melody-scanner-fr","piano2notes-fr","scan2notes-fr","sing2notes-fr"],"_links":{"self":[{"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/docs\/32315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/comments?post=32315"}],"version-history":[{"count":2,"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/docs\/32315\/revisions"}],"predecessor-version":[{"id":38616,"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/docs\/32315\/revisions\/38616"}],"wp:attachment":[{"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/media?parent=32315"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/doc_category?post=32315"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/doc_tag?post=32315"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/klang.io\/fr\/wp-json\/wp\/v2\/knowledge_base?post=32315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}