{"id":32662,"date":"2022-08-15T10:15:35","date_gmt":"2022-08-15T10:15:35","guid":{"rendered":"https:\/\/klang.io\/help\/transcription-tickets-disappear\/"},"modified":"2025-09-08T05:17:24","modified_gmt":"2025-09-08T05:17:24","password":"","slug":"transcription-tickets-disappear","status":"publish","type":"docs","link":"https:\/\/klang.io\/fr\/help\/transcription-tickets-disappear\/","title":{"rendered":"Mes transcriptions ou tickets ont disparu"},"content":{"rendered":"\n<p>Si vous venez d&#8217;ouvrir votre <a href=\"\/?knowledge_base=songbook\" target=\"_blank\" rel=\"noreferrer noopener\">Songbook<\/a> et r\u00e9alisez que vos transcriptions ou tickets <a href=\"https:\/\/klang.io\/fr\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klangio<\/a> ont disparu, ne vous inqui\u00e9tez pas ! Dans ce guide, je vais vous montrer comment r\u00e9soudre ce probl\u00e8me. <\/p>\n\n<h2 class=\"wp-block-heading\">Deux comptes Klangio<\/h2>\n\n<p>Dans la plupart des cas, vous avez cr\u00e9\u00e9 un second compte Klangio par accident et vous \u00eates connect\u00e9 au mauvais. Veuillez v\u00e9rifier vos autres adresses e-mail et comptes Google pour identifier votre compte original. <\/p>\n\n<h2 class=\"wp-block-heading\">Connect\u00e9 \u00e0 la mauvaise application Klangio<\/h2>\n\n<p>Une autre raison de la disparition de vos tickets pourrait \u00eatre que vous avez utilis\u00e9 le bon compte, mais que vous \u00eates connect\u00e9 \u00e0 une application Klangio pour laquelle vous n\u2019avez pas de tickets. Lorsque vous utilisez les applications Klangio dans votre navigateur, d\u00e9connectez-vous simplement de votre compte dans le menu en haut \u00e0 droite de votre songbook. Des boutons vous sont alors pr\u00e9sent\u00e9s pour passer \u00e0 l\u2019application Klangio appropri\u00e9e.  <\/p>\n\n<h2 class=\"wp-block-heading\">Erreur lors de la transaction<\/h2>\n\n<p>Il se peut \u00e9galement qu&#8217;une erreur se soit produite lors de l&#8217;achat de vos tickets. V\u00e9rifiez simplement votre e-mail et recherchez le re\u00e7u de la transaction. Vous pouvez aussi v\u00e9rifier votre mode de paiement pour voir si votre argent a \u00e9t\u00e9 d\u00e9bit\u00e9. Si ce n&#8217;est pas le cas, essayez d&#8217;<a href=\"\/?knowledge_base=demo-to-full-transcription\" target=\"_blank\" rel=\"noreferrer noopener\">acheter votre abonnement<\/a> \u00e0 nouveau.   <\/p>\n\n<p><\/p>\n\n<p>N&#8217;h\u00e9sitez pas \u00e0 consulter le <a href=\"https:\/\/klang.io\/help\" target=\"_blank\" rel=\"noreferrer noopener\">Centre d&#8217;aide<\/a> si vous souhaitez en savoir plus sur les tickets de votre abonnement Klangio.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si vous venez d&#8217;ouvrir votre Songbook et r\u00e9alisez que vos transcriptions ou tickets Klangio ont disparu, ne vous inqui\u00e9tez pas ! Dans ce guide, je vais vous montrer comment r\u00e9soudre ce probl\u00e8me. Deux comptes Klangio Dans la plupart des cas, vous avez cr\u00e9\u00e9 un second compte Klangio par accident et vous \u00eates connect\u00e9 au mauvais. [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"doc_category":[527],"doc_tag":[],"knowledge_base":[483,481,484,507,480,485,482],"class_list":["post-32662","docs","type-docs","status-publish","hentry","doc_category-depannage","knowledge_base-drum2notes-fr","knowledge_base-guitar2tabs-fr","knowledge_base-klangio-transcription-studio-fr","knowledge_base-melody-scanner-fr","knowledge_base-piano2notes-fr","knowledge_base-scan2notes-fr","knowledge_base-sing2notes-fr"],"year_month":"2026-04","word_count":233,"total_views":"343","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Alex Murgul","author_nicename":"alex-murgul","author_url":"https:\/\/klang.io\/fr\/blog\/author\/alex-murgul\/"},"doc_category_info":[{"term_name":"D\u00e9pannage","term_url":"https:\/\/klang.io\/fr\/help\/non-knowledgebase\/depannage\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mes transcriptions ou tickets ont disparu | klang.io<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez ce qu\u2019il faut faire lorsque vos Klangio Transcriptions ou vos tickets ont disparu de votre Songbook. 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