{"id":32651,"date":"2022-08-15T10:15:35","date_gmt":"2022-08-15T10:15:35","guid":{"rendered":"https:\/\/klang.io\/help\/transcription-tickets-disappear\/"},"modified":"2025-09-08T05:17:11","modified_gmt":"2025-09-08T05:17:11","password":"","slug":"transcription-tickets-disappear","status":"publish","type":"docs","link":"https:\/\/klang.io\/pt-br\/help\/transcription-tickets-disappear\/","title":{"rendered":"Minhas transcri\u00e7\u00f5es ou cr\u00e9ditos desapareceram"},"content":{"rendered":"\n<p>Se voc\u00ea acabou de abrir seu <a href=\"\/?knowledge_base=songbook\" target=\"_blank\" rel=\"noreferrer noopener\">Songbook<\/a> e percebeu que sua Transcri\u00e7\u00e3o ou Cr\u00e9ditos do <a href=\"https:\/\/klang.io\/pt-br\/\" target=\"_blank\" rel=\"noreferrer noopener\">Klangio<\/a> desapareceram, n\u00e3o se preocupe! Neste guia, vou mostrar como resolver isso. <\/p>\n\n<h2 class=\"wp-block-heading\">Duas contas Klangio<\/h2>\n\n<p>Na maioria dos casos, voc\u00ea criou acidentalmente uma segunda conta Klangio e fez login na errada. Por favor, verifique seus outros endere\u00e7os de e-mail e contas do Google para identificar qual era sua conta original. <\/p>\n\n<h2 class=\"wp-block-heading\">Conectado na aplica\u00e7\u00e3o Klangio errada<\/h2>\n\n<p>Outro motivo para os teus tickets desaparecerem pode ser que tenhas usado a conta certa, mas estejas conectado numa aplica\u00e7\u00e3o Klangio para a qual n\u00e3o tens tickets. Quando est\u00e1s a usar as aplica\u00e7\u00f5es Klangio no teu navegador, simplesmente sai da tua conta no menu no canto superior direito do teu songbook. Depois s\u00e3o-te apresentados bot\u00f5es para mudar para a Aplica\u00e7\u00e3o Klangio correta.  <\/p>\n\n<h2 class=\"wp-block-heading\">Erro durante a transa\u00e7\u00e3o<\/h2>\n\n<p>Tamb\u00e9m pode ocorrer um erro durante a compra dos seus Cr\u00e9ditos. Basta verificar seu e-mail e procurar o recibo da transa\u00e7\u00e3o. Voc\u00ea tamb\u00e9m pode verificar se o dinheiro foi debitado do seu m\u00e9todo de pagamento. Se n\u00e3o foi, tente <a href=\"\/?knowledge_base=demo-to-full-transcription\" target=\"_blank\" rel=\"noreferrer noopener\">adquirir sua assinatura<\/a> novamente.   <\/p>\n\n<p><\/p>\n\n<p>Sinta-se \u00e0 vontade para consultar a <a href=\"https:\/\/klang.io\/help\" target=\"_blank\" rel=\"noreferrer noopener\">Central de Ajuda<\/a> se quiser saber mais sobre os cr\u00e9ditos da sua assinatura Klangio.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Se voc\u00ea acabou de abrir seu Songbook e percebeu que sua Transcri\u00e7\u00e3o ou Cr\u00e9ditos do Klangio desapareceram, n\u00e3o se preocupe! Neste guia, vou mostrar como resolver isso. Duas contas Klangio Na maioria dos casos, voc\u00ea criou acidentalmente uma segunda conta Klangio e fez login na errada. Por favor, verifique seus outros endere\u00e7os de e-mail e [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"doc_category":[525],"doc_tag":[],"knowledge_base":[451,449,452,505,448,453,450],"class_list":["post-32651","docs","type-docs","status-publish","hentry","doc_category-solucao-de-problemas","knowledge_base-drum2notes-pt-br","knowledge_base-guitar2tabs-pt-br","knowledge_base-klangio-transcription-studio-pt-br","knowledge_base-melody-scanner-pt-br","knowledge_base-piano2notes-pt-br","knowledge_base-scan2notes-pt-br","knowledge_base-sing2notes-pt-br"],"year_month":"2026-04","word_count":218,"total_views":"293","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Alex Murgul","author_nicename":"alex-murgul","author_url":"https:\/\/klang.io\/pt-br\/blog\/author\/alex-murgul\/"},"doc_category_info":[{"term_name":"Solu\u00e7\u00e3o de problemas","term_url":"https:\/\/klang.io\/pt-br\/help\/non-knowledgebase\/solucao-de-problemas\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Minhas transcri\u00e7\u00f5es ou cr\u00e9ditos desapareceram | klang.io<\/title>\n<meta name=\"description\" content=\"Aprende o que fazer quando as tuas Transcri\u00e7\u00f5es Klangio ou Tickets desaparecem do teu Songbook. Simplesmente segue este guia.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/klang.io\/pt-br\/help\/transcription-tickets-disappear\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Minhas transcri\u00e7\u00f5es ou cr\u00e9ditos desapareceram | klang.io\" \/>\n<meta property=\"og:description\" content=\"Aprende o que fazer quando as tuas Transcri\u00e7\u00f5es Klangio ou Tickets desaparecem do teu Songbook. 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