1.1 We, the Klangio GmbH, located at Alter Schlachthof 33, 76131 Karlsruhe, Germany (registered under HRB 730768 in the commercial register of the Local Court Mannheim, Germany; telephone: +49 721 27660420, email: support@klang.io; further information can be found on our website https://klang.io) (hereinafter “Klangio” or “we”) offer our customers (hereinafter “user”, “customer” or “you”) to use our AI based music tools and all related services offered on our website and/or as apps (the “Klangio Services”, the respective apps the “Klangio Apps”) in accordance with the provisions of these Terms of Use.
1.2 The Klangio Services include various artificial intelligence (“AI”) based deep learning software solutions for music transcription. These services enable users to convert audio recordings or audio sources into musical notation through a fully automated analysis and transcription process. Users may upload audio files in formats such as MP3, WAV, or other commonly used music formats, or alternatively provide a link to an external audio source (e.g., YouTube, Instagram or TikTok videos) via the Klangio Services or Apps. Once submitted, the audio is processed through an automated workflow that applies preprocessing techniques such as noise reduction and segmentation to prepare the material for accurate analysis. This is followed by note detection, which includes pitch estimation, onset detection, and rhythm analysis. The final output is generated in widely used notation and editing formats. The results are presented in an interactive player within the Klangio Services or Apps, and users have the option to export, review, and edit the transcriptions according to their individual requirements.
1.3 Klangio does not host audio or video content of any kind. Content uploaded by you is only made available to you via your user account. If you use the Klangio Services without a user account, uploaded content is processed solely to generate the transcription and cannot be accessed again at a later time. We generate transcriptions of your uploaded content using our AI-based transcription algorithm, specifically tailored to you as the respective user. The transcription process follows the automated workflow described in § 1.2. The transcriptions are created automatically and may be corrected or otherwise used by you, subject to the provisions of these Terms of Use. No third party transcriptions are displayed or used in any other way by Klangio.
1.4 Any use of the Klangio Services or the Klangio Apps requires that you accept these Terms of Use and that you comply with the provisions contained therein during use. Klangio Services may integrate or rely on third-party platforms, tools, and services to provide core functionalities, including but not limited to:
(a) Payment processing via Paddle (for web-based purchases),
(b) YouTube Data API and embedded players (e.g., YouTube, Instagram and TikTok players integrated into the Klangio Services),
(c) Login SDKs from Google, Apple, and Facebook.
Use of these integrated services may be subject to the respective providers’ terms of service and privacy policies. By using Klangio Services, you acknowledge and agree that such third-party terms may apply where relevant.
2.1 The subject matter of these Terms of Use is the provision and granting of usage rights to the software in connection with the Klangio Services and the Klangio Apps (hereinafter the “Software”).
2.2 By checking the box „I confirm that I have read and agree to the Terms of Use of Klangio“, you enter into a binding usage agreement with Klangio GmbH (hereinafter the “Agreement”)
3.1 Klangio Services are available through a variety of access points, depending on the specific use case. These include:
(a) the Klangio web application, available via the official website (https://klang.io),
(b) the Klangio Apps for iOS and Android (https://klang.io/help/download-klangio-apps),
(c) third-party platforms, such as MuseHub, where the Transcription Studio is integrated (https://www.musehub.com/app/music-transcription-studio),
(d) downloadable software, such as the Klangio Transcription Plugin (VST3) for use in digital audio workstations (DAWs) (https://klang.io/transcription-plugin),
(e) and API endpoints that allow integration into external systems for automated or large-scale transcription workflows (https://klang.io/api).
3.2 Certain Klangio Services and functionalities may be used without registration. Access to extended functionalities – such as full song transcriptions, unlimited exports, additional file formats, and advanced editing features – is, inter alia, available through a subscription, which requires the creation of a user account (see § 5.2.2). A user account can be created free of charge and does not require a subscription. Creating a user account also provides additional benefits, including but not limited to the synchronization of user projects across the web and mobile versions of the Klangio Apps, as well as access to previously generated transcriptions and projects. Further details regarding the specific functionalities of Klangio Services and the various access models for extended features are provided in § 5.
3.3 Users may create an account by providing an email address and password or by using third-party authentication services such as Google, Apple, or Facebook. The user account is available immediately upon registration.
4.1 We will continuously provide updates that are necessary to ensure that the Klangio Apps function in accordance with the Agreement and for security reasons.
4.2 Available updates to the Klangio Apps are displayed to you directly via the Klangio Apps or by email. Additionally, we maintain a dedicated update page at https://klang.io/updates/, where we inform users about relevant changes and improvements. You are responsible for installing updates yourself, unless they are applied automatically. You may choose not to install updates; however, this may result in limited functionality or increased security risks.
5.1 The scope of Klangio Services is determined by us and includes a variety of applications and solutions tailored to different use cases:
(a) Instrument-Specific Single Apps. These applications are designed to transcribe audio recordings into sheet music or tablature for a specific instrument. The following Apps are available:
(b) General-Purpose Apps. These applications offer broader functionality beyond a single instrument:
(c) Advanced Solutions and Integrations. These tools are designed for professional use cases or high-volume processing:
The Klangio Apps listed in (a) and (b) as well as the Transcription Studio are directly accessible via the Klangio website; the Transcription Plugin requires a local download and installation, and API access requires separate registration (see § 3.1).
5.2 Klangio offers multiple access models to its services, including free access, subscription plans, gift cards, and one-time purchases. These models define the scope of available features, usage rights, and licensing options.
5.2.1 Free Tier. The Free Tier allows users to access Klangio Services without creating a user account and without incurring any costs. It is intended exclusively for non-commercial use and enables users to test the functionality and quality of the services before subscribing. Under the Free Tier, users may generate so called „Demo Transcriptions“ with the following limitations:
(a) the number of Demo Transcriptions is limited to 30 per day,
(b) the duration of each transcription is limited to 20 seconds,
(c) export is restricted to sheet music in PDF format, which includes a watermark,
(d) the Edit Mode is not available,
(e) transcriptions remain available for a period of 30 days. After this period, they will be permanently deleted and no longer accessible. Until that time, users may download, store, and use the transcriptions for personal purposes at their own risk (see § 14).
5.2.2 Klangio Tickets. Users may upgrade individual Demo Transcriptions to full versions through a ticket-based system. Each upgrade requires a „Klangio Ticket“, a digital unit that enables users to convert a Demo Transcription into a full transcription, thereby unlocking all features of the respective Klangio App.
(a) Users who hold a valid Klangio Ticket gain access to complete song transcriptions and premium features, including the Edit Mode and the ability to download transcriptions in all supported export formats, including MusicXML, MIDI, GuitarPro, LilyPond and PDF sheet music. (further details on the available export formats can be found at https://klang.io/help/download-formats/).
Klangio Tickets are provided as part of subscription plans (see § 5.2.3), gift card redemptions (see § 5.2.4), or can be acquired individually via one-time purchases (see § 5.2.5). Further details on the functionality and use of Klangio Tickets are available at https://klang.io/help/tickets/.
Melody Scanner uses its own subscription and unlocking system and is not included in the subscription plans described in § 5.2.3; Klangio Tickets and Gift Cards cannot be used for Melody Scanner.
5.2.3 Subscription Plans. Subscribers receive Klangio Tickets, which are allocated on a monthly basis according to the selected subscription plan. Users may choose between the following subscription options:
(a) Pro Plan. The Pro Plan provides access to premium features within one selected Klangio App or the Transcription Studio. Subscribers receive a monthly quota of 50 Klangio Tickets, which can be used to convert Demo Transcriptions into full transcriptions within that App.
(b) Ultimate Plan. The Ultimate Plan is a comprehensive subscription bundle that provides access to the Klangio Apps and advanced solutions listed below. Subscribers receive a monthly quota of 250 Klangio Tickets, which can be used across the included applications to convert Demo Transcriptions into full transcriptions,
API access and Bulk Transcription are not included in the subscription plans; they are offered exclusively as separate business services subject to separate terms and require separate registration.
Consumers have the right to withdraw from the contract for the conclusion of a subscription within 14 days without giving any reason. For further details, please refer to § 15)
5.2.4 Gift Cards. Klangio Gift Cards are digital vouchers provided by us that allow recipients to redeem Klangio Tickets with Klangio. The gift cards can be purchased in various package sizes (e.g., 3, 10, 50, or 100 transcriptions) and are delivered as PDFs via email. Each gift card includes a redeemable code, a customizable message, and a design variant. Recipients can redeem their code at www.klang.io/redeem and choose one of the supported Klangio Apps – such as Piano2Notes, Guitar2Tabs, or Sing2Notes – to use their Tickets for automatic music transcription. The code does not expire. Gift cards can be purchased without a user account; redeeming a gift card code, however, requires a user account. Further information is available at https://klang.io/gift-cards/.
5.2.5 One-Time Purchases. Users may upgrade individual transcriptions to full versions by making a one-time purchase. This option grants access to the complete transcription of a selected audio file without requiring a subscription or gift card. One-time purchases are processed directly within the Klangio website or the respective Klangio App and unlock all editing and export features for the selected transcription.
5.3 We strive to offer the Klangio Services as uninterruptedly as possible. However, we cannot guarantee uninterrupted availability due to technical reasons. Downtimes may occur due to maintenance work or unforeseen technical issues. In addition, please see § 10 below.
6.1 Subscriptions. Users can subscribe to Klangio services either via the Klangio Website or through the Klangio Apps.
6.1.1 Each product page displays a pricing table outlining the available subscription models. The user selects the desired subscription plan. If the user is not logged in, they will be prompted to either log in or register. In addition to selecting a subscription plan directly on the product pages, users also have the option to enter into a subscription by upgrading a demo transcription to a full version. This upgrade path is prominently offered within the apps. Further details on this process can be found here: https://klang.io/help/demo-to-full-transcription/.
6.1.2 Before submitting the order, the user is given the opportunity to review the order for accuracy. To facilitate this, the essential contractual details – such as the name of the subscription and the total price per billing period – are clearly and prominently presented to the user immediately prior to placing the order.
6.1.3 After entering the payment details, the purchase is confirmed. The ordering process is designed in such a way that the customer explicitly confirms their obligation to pay by placing the order. The corresponding button is clearly labeled with the phrase “Buy Now”.
6.1.4 After the user has confirmed the purchase by clicking the “Buy Now” button, the subscription is activated and the user gains access to the corresponding premium features. The user receives a confirmation of the contract via email, including the essential contractual details and information on cancellation rights. The subscription period begins immediately unless otherwise stated. The contract language is English.
6.2 One-Time Purchases and Gift Cards. One-time purchases are made directly within the Klangio website or the respective Klangio App; § 6.1.2 to § 6.1.4 apply accordingly, and the selected transcription is unlocked immediately after the purchase is confirmed. Gift cards are purchased via the Klangio website by selecting a package size and completing the payment process; the gift card is subsequently delivered as a PDF by email, including a redeemable code, which can be redeemed as described in § 5.2.4.
7.1 Unless stated otherwise, we are and remain the sole owners of all rights to the Software provided by us in connection with the Klangio Services and Klangio Apps.
7.2 We grant you a limited, non-exclusive and non-transferrable right to use the Software during the term of the usage contract between you and us in accordance with these Terms of Use.
7.3 You may not duplicate the Software, unless this is necessary for the intended use or for the purposes of appropriate backup or emergency recovery, or is otherwise permitted by mandatory law. In particular, the installation or storage of the Software, even if only temporary, on data carriers such as hard drives or similar is to be regarded as unauthorised duplication. For the avoidance of doubt: The loading of the Software into the main memory of the hardware used by you for the display and the resulting duplications of the user interface of the respective Klangio App are not considered unauthorised duplications and are therefore expressly permitted as intended use. For the avoidance of doubt, the download and local installation of the Klangio Apps and of the Transcription Plugin (VST3) on your device, including its installation into a digital audio workstation (DAW), also constitute intended use, provided that such installation and any use of the locally installed Software are made solely for the purposes of, and within the scope of, these Terms of Use.
7.4 The source code of the Software will not be made available to you and you agree not to cause or enable reverse engineering, disassembly, decompiling, translation or unauthorised disclosure, unless permitted by applicable mandatory law. You may only use the Software to the extent of the functionality we have provided; any circumvention or falsification of the functionality of the Klangio Services or Klangio Apps intended by us is prohibited.
7.5 You are not entitled to make the Software available to third parties for use, whether in return for payment or free of charge, to sublet it or otherwise transfer rights of use to third parties, unless we have given our express prior written consent.
8.1 In order for us to provide the Klangio Services, you upload audio files to our servers. The content uploaded by you will be temporarily stored and used by us to create the transcriptions or to provide the requested Klangio Services.
We do not use the content uploaded by you to train our AI models or for any other purposes beyond the provision of the Klangio Services in accordance with these Terms of Use. The uploaded content will not be passed on to third parties. You may request that your uploaded content be deleted after we have provided the Klangio Services.
For the purpose of providing the Klangio Services, uploaded audio files are assigned a unique identification number and converted into a standardised MP3 format; beyond this, the audio content is not modified. If you are logged in to your user account, the identification number is linked to your account; if you use the Klangio Services without being logged in, no such link is established. If you submit a link to an external audio source (e.g., a YouTube, Instagram or TikTok video), the audio is retrieved via the respective platform interface (e.g., the YouTube Data API), processed temporarily for the creation of the transcription and deleted upon completion; we do not maintain a permanent copy or cache of such content. Please also see § 17.
8.2 You undertake not to upload any content to the Klangio Apps or the Klangio Services that infringes applicable law, official requirements or the rights of third parties. We reserve the right to block you access to the Klangio Apps or the Klangio Services and/or delete data if there is reasonable suspicion that the data you have uploaded is illegal and/or infringes the rights of third parties. Such suspicion may arise, for example, if courts, authorities or third parties inform us of potential infringements. In the event of such a block, you will be notified without undue delay, along with the reason for the block. The block will be lifted as soon as the suspicion is invalidated.
8.3 You warrant that you are the owner of (or are otherwise entitled to use or exercise) all necessary rights to any content uploaded by you via the Klangio Apps or the Klangio Services to use such content in the Klangio Apps or Klangio Services under these Terms of Use. This may include, without limitation, all necessary rights to modify files and YouTube videos you submit. You undertake to indemnify us on first demand against all claims by third parties due to an infringement of property rights for which you are responsible in connection with the use of the Software, as well as to assume the reasonable costs of our legal defense.
If you encounter problems using the Klangio Services, you can contact our general customer service by email during our business hours (support@klang.io; see also our help pages at https://klang.io/help). Support services are available from Monday to Friday (excluding public holidays at our company headquarters) during regular business hours. We will strive to resolve the problem promptly.
10.1 We endeavour to provide you with access to the Software with as little interruption as possible. However, despite all our efforts, we cannot guarantee uninterrupted availability of our app for technical reasons.
10.2 In particular, there may be downtimes for which
(a) we are not responsible, in particular impairments that are due to failures and/or malfunctions of technical equipment and/or network components outside our area of responsibility; in particular
(b) due to standard maintenance work of up to 12 hours per month or more due to unforeseen maintenance work that is not our responsibility.
10.3 Any necessary maintenance work will be carried out by us, as far as possible, at times of low data traffic.
10.4 A temporary interruption or impairment of the use of the Software due to adjustments, additions or changes to the Software or other measures (e.g., maintenance, troubleshooting) will only occur if unavoidable for technical reasons; if the interruption or impairment lasts longer than 24 hours, you will be informed by e-mail, stating the reasons and the expected period of interruption or impairment.
11.1 Subscription fees for Klangio Services are payable on a monthly or annual basis. One-time purchases and gift cards are payable immediately upon purchase via the respective payment provider (see § 11.2); no recurring charges apply. The applicable prices are displayed on the product page of the respective Klangio App (accessible via klang.io) and are shown again in the ordering process before you submit your order.
11.2 Payments are processed via third-party providers depending on the platform used:
(a) For use of the web version, payments are processed via Paddle (https://www.paddle.com/legal/checkout-buyer-terms),
(b) For use of Klangio Apps, payments are processed
(c) For purchases made via MuseHub, payments are processed via MuseHub (https://www.musehub.com/terms).
The available payment methods depend on the respective provider and may include credit card, PayPal, and other locally available options. Klangio has no control over or influence on the payment methods offered by these providers.
11.3 Refunds are offered within 14 days of purchase, provided that the transcription has not yet been exported. Once a transcription has been exported, the refund option is no longer available.
12.1 Unless already stated elsewhere in these Terms of Use, you must comply with the following obligations when using the Klangio Services.
12.2 The contractual use of the Klangio Services requires that the hardware and software used by you meet the minimum technical requirements for the use of the Software (e.g. an internet-enabled device with a modern web browser such as Safari or Google Chrome; a current operating system such as iOS or Android when using the Klangio Apps; a compatible digital audio workstation (DAW) and an active internet connection when using the Transcription Plugin). The configuration of the IT system required to use the Klangio Services is your task.
12.3 You are solely responsible for the use of the transcripts, which we only provide to you on the basis of your uploads. You undertake not to infringe the rights of third parties by using the transcriptions. § 8.3 applies.
12.4 The use of Klangio Services and Apps is intended exclusively for private, non-commercial purposes, subject to the exception described below. Commercial use is permitted exclusively for original musical compositions created by the user, provided that the output is based on full transcriptions rather than a demo transcription (see § 5.2.1).
12.5 The information and components contained in our Klangio Services and our Klangio Apps are provided exclusively for use in accordance with these Terms of Use. In particular, app components, graphics, brand names and logos and other content of the Klangio Services and the Klangio Apps may not be reproduced, distributed or used in any other way without our prior written consent. Transcriptions may only be used by you in accordance with applicable laws, in particular copyright laws. They must not be used to train music transcription AI systems or similar technologies.
12.6 The performance of actions that block or overload the functions of the Software or restrict its proper functioning is expressly prohibited. In particular, it is prohibited to send or upload data which, in particular due to its type, nature, size or number, is suitable for damaging or blocking the IT infrastructure of the Klangio Services or for spying out or damaging data contained therein (e.g., through viruses, Trojans, spam emails).
13.1 We respect the copyright and other intellectual property rights of others and we ask you to do the same.
13.2 Any intellectual property rights of us, such as, for example, invention rights, patents, utility models, design rights and applications of such rights, copyrights, ancillary copyrights and sui-generis rights, such as database rights, including rights in software programs (both in source code and object code), economic rights in software programs (both in source code and object code), use and exploitation rights to copyrights, know-how and data (hereinafter “IP Rights”), and any title and interest in such rights remain with us. In particular, any IP Rights in and to the AI-technology of the Klangio Services and the Klangio Apps and IP Rights in and to the Klangio Services and Klangio Apps itself remain with us.
14.1 We provide for the functionality and operational readiness of the Klangio Services and the Klangio Apps only in accordance with the agreed quality and in accordance with these Terms of Use; in particular, we do not guarantee the functionality of the Klangio Services if it is used under conditions other than those intended or in an improper manner.
14.2 We are constantly trying to improve our services. However, we need to clarify that the quality of the transcriptions depends on the content uploaded by you. Therefore, we cannot guarantee that transcriptions will be complete, error-free, meet musical standards, or allow recordings to be reproduced identically. The transcripts must always be checked and, if necessary, adjusted by you in order to achieve the desired musical or auditory result.
14.3 We shall only be liable for damages or expenses arising from the use of Klangio Services in accordance with the following provisions. Our liability is otherwise excluded (in particular, but not limited to, all indirect and special damages, incidental damages, punitive damages or consequential damages). Notwithstanding the foregoing, we shall be liable without limitation
(a) In cases of intent or gross negligence;
(b) Within the scope of a guarantee expressly assumed by us;
(c) For damages resulting from injury to life, limb or health;
(d) For the breach of a material contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which the contractual partner regularly relies and may rely (“Kardinalpflicht”), in the case of slight negligence, however, limited to the damage reasonably to be expected at the time of the conclusion of the contract;
(e) in accordance with the provisions mandatory statutory liability standards.
14.4 These liability rules shall also apply mutatis mutandis to the conduct of and claims against our employees, legal representatives, vicarious agents and agents.
15.1 If you are a consumer and residing in the European Union, you have the right to withdraw from your subscription contract with us within 14 days without giving any reason. The withdrawal period begins on the day following the conclusion of the contract.
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15.2 Right of Withdrawal. As a consumer, you have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Klangio GmbH, Alter Schlachthof 33, 76131 Karlsruhe, Germany, email: support@klang.io) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
15.3 Effects of Withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
15.4 Model Withdrawal Form. (complete and return this form only if you wish to withdraw from the contract)
To
Klangio GmbH
Alter Schlachthof 33
76131 Karlsruhe, Germany
Email: support@klang.io
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(*) Delete as appropriate
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Intentionally left blank
16.1 You may cancel your Klangio subscription (e.g., Pro or Ultimate Plan) at any time. Once cancelled, access to premium features will end at the conclusion of the current billing period. Your user account will remain active and automatically revert to the free version. You will retain access to your previously generated transcriptions and can continue to create new Demo Transcriptions. Instructions for cancelling your subscription are available at: https://klang.io/help/cancel-subscription/.
16.2 If you wish to permanently delete your Klangio account, you can do so via your account settings. Please note that this action will irreversibly delete all stored transcriptions and user data. Instructions for deleting your account are available at: https://klang.io/help/delete-account/. If you use Klangio Services without creating a user account or after deleting your user account, the user agreement remains in effect for the duration of your use. You may terminate this agreement at any time by simply ceasing to use the Klangio Services. No further action is required.
We consider data protection, privacy and confidentiality to be of the utmost importance. With regard to the inevitable processing of personal data when using the Software, and the Klangio Services and Klangio Apps in general, please note our data protection and privacy policy, which you can find at https://klang.io/privacy/.
18.1 We reserve the right to make changes to these Terms of Use. Changes will be communicated to you in text form before they take effect. The changes will only become effective if you accept them. Acceptance can be made either by explicit declaration or by way of the following assumed consent (Zustimmungsfiktion).
18.2 Your silence shall be deemed acceptance of the amendment offer (presumption of consent), if
(a) the amendment is necessary to restore the conformity of the contractual provisions with a changed legal situation (including, but not limited to, a change in laws or a legally binding court decision) and
(b) you were informed of the consequences of silence in our amendment offer and you did not make a statement before the amendment took effect.
18.3 The assumption of consent shall not apply (i) to changes that affect the main contractual obligations of the licence agreement and the fees for main services, (ii) to changes in fees that are aimed at a consumer payment that goes beyond the agreed fee for the main service, (iii) to changes that are equivalent to the conclusion of a new contract, or (iv) to changes that would significantly shift the previously agreed ratio of performance and consideration in our favour.
18.4 We reserve the right to terminate the licence agreement with effect from the proposed date of the change taking effect if you reject a necessary change offer.
19.1 These Terms of Use are governed by the laws of the Federal Republic of Germany, excluding its conflict of laws provision and the UN Sales Convention. The statutory provisions for the restriction of the choice of law and the applicability of mandatory provisions, in particular of the state in which you, as a consumer, have your habitual residence, remain unaffected. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from the contractual relationship between us and the customer is Karlsruhe, Germany.
19.2 Should any provision of these terms of use be or become invalid, this shall not affect the validity of all other provisions or agreements. If the invalid provision is an essential contractual provision, the parties undertake to negotiate a valid provision together.
19.3 We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.